Refund policy

Crypto payments are irreversible, so this written policy is your consumer protection. We treat it as a core feature of the service, not boilerplate.

You get a full refund (minus network fee) if:

• Your gift is not delivered within 12 hours after we manually verify your payment on-chain.
• The redemption code is invalid or already redeemed when it arrives, and you report it within 48 hours of delivery. We verify against our purchase receipt from claude.ai/gift.

No refund:

• After the code has been successfully redeemed.
• If you sent funds to a wrong address, wrong asset, or wrong network instead of the instructions on your private payment page.

How refunds are paid

• In the same cryptocurrency you paid with, minus the network transaction fee.
• To a refund address you provide by replying to any of our order emails.
• We record the refund transaction hash on your order and email it to you.

Underpaid orders

If the receiving address gets less than the quoted amount (often because an exchange deducted its withdrawal fee), the order is not marked paid automatically. We review the transfer and contact you about a top-up or refund minus network fees.

Independent, unofficial service — not affiliated with Anthropic. Claude is a trademark of Anthropic, PBC.